You can reach us via the contact form or by phone
Just leave us a message and we will contact you immediately.
Hotline: +49 (0) 41 09 / 25 393 - 0
Orders & Consulting:
Mon.-Fri. 08-20 h
Sat. 10-16 h
Sun. 14-20 h
Complaints:
Mon-Fri 08-18
Fax: +49 (0) 41 09 / 25 393 - 90
E-mail: [email protected]
Query order status
Cancel order
Accidentally placed or unpaid orders are automatically cancelled by us after 14 days. You do not have to worry about anything else. If you have accidentally transferred an amount twice, we will of course refund the excess amount after receipt of both amounts. You will find all information about this in our F.A.Q.
Alternative dispute resolution:
The European Commission provides an Online Dispute Resolution (OS) platform. You can find this portal here: http://ec.europa.eu/consumers/odr/. The e-mail address required for dispute resolution is [e-mail protected].
